The Forrester Wavetm Customer Service Solutions Q2 2019

With daniel hong sarah dawson peter harrison why read this report.

The forrester wavetm customer service solutions q2 2019.

Check out the video below. Oracle is ranked among the leaders in the customer service solutions wave. Conversational ai for customer service q2 2019 published june 11 2019. Customer service solutions q2 2019 the 12 providers that matter most and how they stack up.

In our 33 criterion evaluation of customer service solution providers we identified the 12 most significant ones. The forrester new wave. The forrester wave tm. In this short take i discuss the lessons learned from evaluating 14 vendors for the forrester new wave.

Conversational ai for customer service q2 2019. Technology advisory firm forrester research has released its latest forrester new wave for conversational ai for customer service q2 2019. June 18 2019 authors. Customer analytics service providers q2 2019 the report shows how each provider measures up and helps customer insights ci professionals select the right one for their needs.

For more insights forrester clients can dig into the full evaluative research here. Forrester research inc has featured tredence as a strong performer among customer analytics service providers casps in forrester research s recent report the forrester wave. See the latest vendor rankings and customer service trends to watch. Across almost every industry automation is being incorporated more and more within customer service operations conversational ai allows brands and organizations to use natural language processing and ml based technology to support their service agents in.